Call Center Outsourcing

Call Center Outsourcing

At a time when the customer is spoilt for choice, efficient call center services are a make-or-break factor for all businesses. Smart and successful organizations around the world have realized that call center / contact center outsourcing is a cost-effective option that promotes customer satisfaction and retention.
With JILT Technologies we make sure our clients stay connected to their customers at all hours of the day. With our call center outsourcing services, your business can streamline the Customer Relationship Management (CRM) process to achieve a high rate of business growth and profitability.

Inbound Call Center Outsourcing Services
In today's competitive world, the quality of a company's inbound call center and the success of its customer service efforts are inextricably linked. Organizations must ensure that their inbound call center services are high performing. This helps to ensure that they can respond efficiently and appropriately, to customer queries/sales calls, feedback, surveys, and other activities, which would lead to success in their sales and acquisition strategies, thus leading to revenue generation. The challenges of maintaining an inbound call center render this impractical for many businesses; these include the costs of hiring specialized staff and maintenance of infrastructure.

Live Chat Support Outsourcing Services
Live chat support is turning out to be an easy, convenient and efficient method for marketing new products and services as well as delivery of timely customer service. JILT, an emerging global IT-BPO, is committed in providing high quality contact center and customer care support services to companies across the world. We provide efficient online live chat support outsourcing services that will assuredly raise your customer satisfaction levels.

Outbound Call Center Outsourcing Services
High quality and efficient outbound call center services are critical for any business' customer service efforts. Having such an outbound call center in place will ensure successful sales calls, follow-up on customer leads, proactive customer service, efficient execution of marketing research surveys, and other business and marketing activities, all of which are essential drivers to the marketing success of an organization.However, establishing and maintaining an outbound call center can be formidable for an organization; it can also stretch resources, as it requires hiring skilled labor, purchasing expensive equipment and managing it. The resulting costs and diversion from core tasks can nullify the advantage.

Technical Support and IT Helpdesk Support Outsourcing Services
The transaction is far from over once a sale has been made. Providing post-purchase support to customers is a crucial aspect of the buying process and serves as a critical and valuable opportunity to develop lasting relationships with your client base.JILT Technologies, is an emerging global IT-BPO, and is focused on consistently providing Outsourced Technical Support and IT Helpdesk Support Services to our esteemed global clients.